2025 SAG Award Winners

City of Plano, Texas

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Project Goal

Plano Parks and Recreation has modernized its approach to field operations by improving data quality, expanding information-sharing capabilities, and leveraging technologies that support geospatial analysis and data-driven decision-making. The advancements support the department’s commitment to delivering quality infrastructure, high level of service, and serving as a key strategic partner in the City’s redevelopment efforts.

Through the integration of asset management and project management technologies, the department employs data-driven strategies to enhance service delivery, promote sustainability, and strengthen geospatial operational storytelling. Geographic Information Systems (GIS) plays a critical role in this transformation. As a powerful visualization tool, GIS is essential for operational storytelling—highlighting interdependencies, creating clarity, and enabling a well-coordinated, cross-functional approach to planning and decision-making.

Business Problem Solved

Plano’s undergoing a transition from the rapid expansion phase into one of mature infrastructure, maintenance, and redevelopment. Plano TX adopted and used technology to assist in recalibration of strategies related to modernizing operations, focusing on long-term planning, and other policies aimed at preserving the City’s economic vitality and sustainability while continuing to meet growing service and infrastructure demands. As a powerful visualization tool, GIS integration in project management, work management, and asset management has been fundamental to operational storytelling; it can highlight interdependencies and create clarity in a well-coordinated, cross-functional approach.

Technology Implemented

• Esri ArcGIS Pro for geospatial analysis
• Aurigo MasterWorks for project management and visualization
• OpenGov Asset Management for collaborative data sharing

Development Team Biography

• David Angeles, Assistant Director Parks & Recreation
• Natalia Faulkner, Asset Management – Parks & Recreation
• Cheryl Scott and Dianna Stiller, City of Plano Business Intelligence and GIS