2023 SAG Award Winners

Nashville Metropolitan Transit Authority

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Project Goal

Simplify the work order process for internal workflows at 1600 + bus stops and coordinate the accurate replacement of unique bus stop signs at each stop.
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Business Problem Solved

A way to track progress and quality control of the installation of the new bus stop signs. The solution was also retrofitted to transition our entire work order process to this platform to allow consistency in field workers' processes and data collection.

Technology Implemented

Workforce, field maps, experience builder, survey 123, dashboards

Development Team Biography

Hannah Schaefer, Transit Planner / Business Intelligence Analyst - Project Manager
D'nese Nicolosi, Transit Stop Manager - Project Sponsor