Project Goal
IT solutions supporting Sofiyska voda’s management of the water and sewerage systems are being deprecated. We need to implement modern solutions that will enable us to continue providing the best service and care for our customers as the organization strives to always follow top standards for our IT systems.Business Problem Solved
Sofiyska voda, launched a pilot project for using Esri’s ArcGIS Utility Network with the existing water and sewer GIS data. Esri Bulgaria provided a report that assessed the current situation and pinpointed steps towards full scale Utility Network implementation.
Sofiyska voda decided that a full implementation of the Utility Network and an upgrade to our GIS system was the right solution to meet our needs.
The integration of the Utility Network with Sofiyska voda’s GIS system was planned in two stages:
Stage 1 - Upgrade the existing GIS by implementing and adapting the ArcGIS Utility Network, data migration and upgrading the system architecture while maintaining existing functionality.
Stage 2 - System expansion and upgrade of the existing GIS with new functionality, full scope implementation of mobile ArcGIS apps, and integration with other IT systems – Customer Care and Billing, Enterprise Resource Planning, Computerized Maintenance Management System and Asset Management.
Technology Implemented
ArcGIS Enterprise
ArcGIS Pro
ArcGIS Utility Network
ArcGIS Workflow Manager
ArcGIS Data Reviewer
ArcGIS Field Maps
ArcGIS Dashboards
Development Team Biography
Milko Velichkov, Head of Asset Management