2025 SAG Award Winners

KSS Energia Oy

Project Goal

KSS Energia has continuously and boldly expanded the use of the ArcGIS platform across its business units to meet strategic and operational needs. The Group leverages ArcGIS for managing electricity, district heating, and natural gas networks, planning investments, and communicating faults and disruptions. Additionally, KSS Lämpö Oy has digitalized the electricity meter replacement process using ArcGIS.
The aim has been to enhance asset management through digitalization, improving resource allocation, work efficiency, and data accuracy, which contribute to better customer service and proactive maintenance.
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Business Problem Solved

Previously, information related to network asset management was scattered across multiple systems, making network planning and maintenance more challenging. With the ArcGIS platform and digitalization, data management has been significantly improved, and processes have been streamlined.
For example, the electricity meter replacement process was previously manual and time-consuming, involving risks of errors, delays, and inefficiencies.

Technology Implemented

ArcGIS Online – A cloud-based GIS solution for network asset management, data modeling and management of district heating and natural gas networks.
ArcGIS Field Maps – For fieldwork documentation and mobile device use.
ArcGIS Dashboard – Real-time data monitoring and project status management.
ArcGIS Workforce – Task organization and resource allocation.
ArcGIS Survey123 – Forms to collect information from customer and subcontractors.
ArcGIS StoryMaps – Communication channel to customer about maintenance and repair activities.
REST API – Integrations with other systems.

Development Team Biography

Jukka Rämä, Director of Infrastructure Asset Management, KSS Energia Oy
Jyri Tompuri, Maintenance Manager, KSS Verkko Oy
Mikko Lampinen, CEO, KSS Lämpö Oy