Project Goal
The goal of the application was to provide internal and external users with a web-based tool for quick and easy access to commonly requested information on services provided by the Health and Human Services Department at Wright County. Built as a centralized platform, it helps community members locate, access, and learn more about the services available to them without having to visit the Government Center in person, or call.Business Problem Solved
Residents and staff often face challenges when trying to access essential HHS services through the county website. Inconsistent search functionality, outdated information, and text-heavy pages can make it difficult for users to find the information or services they need. By keeping the customer experience at the forefront, prioritizing simplicity in the product design, and leveraging the workgroup as data owners, the GIS team developed an application that improves how users locate and access services
Technology Implemented
ArcGIS Survey 123
ArcGIS Experience
ArcGIS Online
Development Team Biography
Alex Murray- Alex works as a GIS Analyst at Wright County, helping to lead the technical design and development of desktop and web-based GIS solutions. Through practical, innovative, and resourceful approaches, he delivers impactful geospatial insights that support county operations.
Larkin Walter Freeman- Larkin works as the GIS Coordinator for Wright County, overseeing the County’s day-to-day GIS operations. In this role, she collaborates with internal and external stakeholders and project teams to support the GIS team in advancing the County’s strategic priorities through creative GIS solutions.
WrightAccess Point Workgroup- Comprised of staff representing each functional area in the HHS department. Nominated by their supervisors, members of this group served as both the voice of the customer and subject matter experts for their respective resources, helping validate data, define review cycles, and guide user interface design.
Company Overview
Wright County has long embraced GIS to enhance various services and operational functions throughout its jurisdiction. While the County initially established a foundation within the Surveyor’s office, recent initiatives have led to the reorganization of the GIS Division under Project Administration. This strategic move aims to elevate GIS into an enterprise-wide system, aligning it more effectively with the County's overarching goals.
Return on Investment
By decreasing the volume of phone calls and in-person visits, this product reduces administrative workload, minimizes operational costs, and accelerates service delivery.