Project Goal
St. Landry Parish Communications District aimed to modernize its addressing and mapping workflows to support Next Generation 911 (NG911) operations across a complex, multi-jurisdictional environment. The project focused on establishing a centralized, authoritative address repository, while improving data accuracy, standardization, and system interoperability. By integrating field data collection, enhancing CAD compatibility, and deploying optimized GIS applications and services, the initiative created a scalable, reliable framework to support efficient emergency response and long-term NG911 readiness.Business Problem Solved
Previously, the Communications District relied on fragmented, manual addressing processes that lacked standardization and created inefficiencies in maintaining accurate location data. These legacy workflows increased the risk of errors, slowed updates, and limited integration with emergency response systems. The project replaced these siloed methods with a centralized, rules-based GIS solution, improving data consistency, reducing manual effort, and enabling seamless integration with CAD and NG911 systems for more reliable emergency operations.
Technology Implemented
ArcGIS Online, ArcGIS Field Maps, Esri Address Data Management Solution, ArcGIS Pro
Development Team Biography
Jude Moreau, Executive Director: A south-central Louisiana native, Jude Moreau has dedicated his life to public safety. A 38-year volunteer firefighter and Assistant Chief, he has served as Director of St. Landry Parish Communications District since 1994. He is also a past NENA chapter president and proud husband and father of three.
Lisa Vidrine, Addressing Supervisor: Lisa Vidrine has 20+ years in public safety and emergency management. As Addressing & GIS Mapping Supervisor for St. Landry Parish E911, she leads GIS modernization and data accuracy efforts supporting first responders. She is a dedicated leader, wife, mother, and grandmother.
Company Overview
St. Landry Parish Communications District is responsible for managing emergency communications and 911 services across St. Landry Parish, Louisiana. The District supports multiple municipalities and public safety agencies by maintaining critical location data, dispatch systems, and communication infrastructure. Its mission is to ensure accurate, timely emergency response through reliable technology, standardized data management, and ongoing improvements that enhance public safety and operational efficiency.
Return on Investment
The implementation of a centralized GIS-based addressing system has delivered measurable efficiency gains and improved data reliability for the District. Automated, rules-based workflows reduce manual data entry and maintenance time, while improved accuracy minimizes errors that could impact emergency response. Enhanced integration with CAD systems supports faster, more reliable call routing, and optimized map services improve system performance. These advancements enable staff to manage operations more effectively with existing resources while strengthening NG911 readiness and long-term scalability.