2026 SAG Award Winners

National Water Company

Project Goal

The Challenge The National Water Company (NWC) faced operational bottlenecks due to manual workflows, Excel-based tracking, and fragmented data. These gaps hindered real-time situational awareness and delayed critical decision-making during high-demand periods and large-scale national events.
The Solution NWC implemented an integrated GIS-enabled operational framework and migrated to a Utility Network (UN) POC model. This digital transformation replaced manual communication with mobile GIS applications for over 200 field personnel, enabling 5,000+ site surveys and the preventive maintenance of 6,000+ assets. The system integrates SCADA pressure readings and Workforce Management into centralized command center dashboards.
Impact & Goals * Precision: Enhanced asset topology and advanced network tracing for leak detection.
Efficiency: Streamlined field-to-office workflows with real-time productivity tracking.
Resilience: Ensured uninterrupted water, fire protection, and cooling servic
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Business Problem Solved

Comprehensive Field Survey Campaign
Deployed approximately 200+ field personnel to conduct nearly 5000+ site surveys, systematically assessing asset conditions and capturing critical infrastructure data across the network.
Real-Time Dashboard Development
Built executive dashboards providing continuous monitoring of field team performance, reviewer activity, and operational metrics throughout the survey and maintenance cycles.
Utility Network Data Model POC introduction
Migrated existing water network maps to the modern ArcGIS Utility Network framework, enabling accurate asset topology, improved network traceability (upstream & downstream), and sophisticated analytical capabilities such as identifying the targeted valve to be closed in case of leakage and identify the source of waster.

Technology Implemented

ArcGIS Field Map
ArcGIS Server
ArcGIS Enterprise
ArcGIS Utility Network
Experience Builder
ArcPro

Development Team Biography

C-Level Managers with big experience in IT & Water industry
Sr. Project Manager with big experience in IT & GIS industry
Technical and Data team members more than 12 person big experience in IT & GIS industry
Field team, more than 200 person with big experience in operations & maintenance

Company Overview

National Water Company (NWC) is a Saudi joint stock company wholly owned by the state, represented by the Public Investment Fund (PIF). NWC is authorised to provide water and sanitation services according to the latest international standards by combining the efforts of national cadres with an elite group of operators of this vital facility. The company dedicates its efforts to connect all customers to the water and sanitation network, conserve natural water resources, and protect the environment.

Return on Investment

1. Operational Efficiency
By replacing manual WhatsApp and Excel workflows with an integrated GIS framework, NWC achieved a significant reduction in Administrative Overhead.
Automated Reporting: Real-time dashboards eliminated the need for manual data aggregation, saving hundreds of man-hours for the 200+ field personnel and Operation command centre staff.

2. Cost Avoidance through Preventive Maintenance
The transition from reactive to Preventive Maintenance for 6,000+ assets (valves, tanks, fire sensors) offers a high ROI by extending asset life cycles.
Emergency Prevention: Identifying a failing valve via a GIS-mapped inspection is significantly cheaper than a "break-fix" scenario during a high-profile national event.
Leakage Reduction: Enhanced spatial reliability and simulation-based analysis directly reduce NRW

3. Data Integrity & Strategic Value
The migration to the Utility Network (UN) POC converted "dark data" into actionable business intelligence using advanced tracing tools