2022 SAG Award Winners

The Town of Greenwich, Connecticut

Project Goal

The Town of Greenwich was looking to launch a modern problem reporting application for Town residents. The reporting application is ‘Access Greenwich,’ and is the first of its kind for the Town, and will be opening the door for new and exciting town products. The project was a collaboration between the GIS, IT departments, the Office of the First Selectman, and multiple town departments. The goal was to deploy a modern way to report public town issues from the citizens and enhance the way the town intakes, monitors, and manages problem reports from the public. Departments involved are Parks and Recreation, Parking Services, Marine Facilities, DPW, Office of the First Selectman, Land Use.
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Business Problem Solved

The overall goal of Access Greenwich was to empower the public and the town’s departments with reliable data, that they can use for reporting public town issues in the most efficient way. Residents can send in reports of problems from a mobile device or computer and it will be directed to the appropriate department. The resident will then receive an email or text alert confirming their report has been submitted. The new Access Greenwich application allows residents to select the type of problem they are encountering, what the location is, details of the problem, they can also submit a photo and can leave a name, phone number and email to be contacted back if desired. Citizens have the opportunity to report a problem or an issue from their current location on a mobile device, or the town’s website. Reports then get sent to the appropriate department for review, then the appropriate staff is dispatched to resolve the problem.

Technology Implemented

Esri Survey 123, ArcGIS Online, Customization by Esri Professional Services, with input from Town of Greenwich staff.

Development Team Biography

A special thanks is extended to Thomas Klein – CIO, Gregory Sullivan – GIS Coordinator, Carrie Keneally –GIS Analyst, Dan Carlsen – Office of First Selectman, and Esri Professional Services Staff, including Rylee Wrenner, Jessica Echevarria and Timothie Biggs.