Project Goal
Santa Clara City’s goal was to improve operational coordination and situational awareness for public safety agencies during the 2025 Bank of Utah Championship PGA Tour event at Black Desert Resort, which hosted more than 30,000 spectators. The city sought to provide incident command with a unified operational picture of the golf course and surrounding areas so responders could quickly identify incidents, monitor personnel, and coordinate resources across a large and complex venue. By leveraging ArcGIS technology and high resolution drone imagery, the project aimed to map the entire event footprint, including individual golf holes, and deliver real time operational visibility to police, fire, and command staff. The goal was to ensure faster response coordination, improved communication between agencies, and safer event operations for both responders and spectators.Business Problem Solved
Large public events create complex operational environments where multiple agencies must coordinate across large areas with rapidly changing conditions. During the Bank of Utah Championship PGA Tour event at Black Desert Resort that hosted more than 30,000 spectators, public safety teams needed a way to visualize the entire course, monitor responder locations, and track incidents as they occurred. Traditional radio communications alone do not provide command staff with a clear visual understanding of incidents across a large venue. Santa Clara City implemented an ArcGIS based operational platform that integrated detailed drone imagery, course mapping, and live dispatch data to create a unified operational view. Incident command staff could monitor calls for service, responder locations, and activity across the venue in real time, enabling faster response coordination and improving situational awareness for law enforcement, fire personnel, and emergency managers.
Technology Implemented
The solution was implemented using ArcGIS Mission integrated with ArcGIS Enterprise to provide real time situational awareness for incident command and field personnel. High resolution orthomosaic imagery of the golf course and surrounding areas was captured using a drone and processed with ArcGIS Site Scan. Operational mapping, course segmentation, and data preparation were performed using ArcGIS Pro. Mission enabled responders to view personnel locations, operational data, and incident activity in real time through a shared operational map. A custom REST integration with the Spillman CAD system continuously fed emergency calls and active incidents into the ArcGIS Enterprise Geo Database, allowing dispatch activity to appear within seconds in the Mission environment.
Development Team Biography
Lance Haynie, Director of Government Affairs and IT Services for Santa Clara City, coordinated the city’s ArcGIS deployment, implementation of ArcGIS Mission, and cross-department coordination for the project.
Ryan Levsey, IT Manager, built and supported the infrastructure enabling the system, including networking, ArcGIS Enterprise deployment, and development of custom APIs integrating Spillman CAD data in near real time.
Rich Preston, GIS Analyst specializing in fire service operations, conducted drone flights, generated orthomosaic imagery, and developed the operational GIS layers used to map the course and support incident coordination.
This effort would not have been possible without the leadership and support of Police Chief Jaron Studley and Fire Chief Dan Cazier, whose vision and commitment were critical to getting the project off the ground.