2026 SAG Award Winners

MatSu Borough

Project Goal

The Borough’s GIS Division deployed and enhanced ESRI’s Winter Weather Solution to improve oversight, contractor accountability, and public transparency in maintaining 1,100 miles of roads across 16 service areas. Using tools like QuickCapture, ArcGIS Velocity, Experience Builder, Survey123, and the Citizen Problem Reporter, the system enables real-time tracking of contractor activities, accurate routing of citizen requests, and automated closure of issues once work is completed. The solution now supports both winter and summer maintenance, creating a single, year-round operational framework that improves communication, efficiency, and service delivery for Public Works, contractors, and Borough residents.
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Business Problem Solved

The Matanuska-Susitna Borough faced growing challenges in managing road maintenance across a vast 25,000-square-mile region, especially during record-breaking winter seasons. Public Works lacked real-time visibility into contractor snow-removal activities, resulting in compliance issues, inefficient oversight, and a limited ability to verify when and where maintenance occurred. Citizens also had no reliable way to track when their concerns were addressed, leading to frustration and communication gaps. These inefficiencies led to higher operational costs, delayed responses to hazardous conditions, and reduced public trust.

Technology Implemented

ArcGIS Online, ArcGIS QuickCapture, ArcGIS Velocity (Real-Time + Big Data Analytics), ArcGIS Experience Builder, ArcGIS Survey123 + Survey123 Connect (Advanced Logic), ArcGIS Dashboards, ArcGIS Feature Services & Hosted Layers, ArcGIS Web Maps / Web Mapping Applications

Development Team Biography

Kenneth Kleewein is the GIS Manager for the Matanuska-Susitna Borough, where he has spent 13 years—five as manager—leading the transformation of GIS into a modern, data-driven solutions program. A lifelong Alaskan, he focuses on leveraging geospatial technology to improve government services, enhance operational efficiency, and support resilient communities. Sebastian Sanchez Bernal and Adina (Dini) Zucker are the GIS Programmer/Analysts for the Mat-Su Borough, specializing in geospatial software development, enterprise GIS architecture, and large-scale spatial data analytics. Dini started out as a computer programmer in industry before pivoting to GIS with various positions with the National Park Service. Sebastian’s background in physics and remote sensing let him to earn 1st place in the NASA, UNVIE, and UNOOSA Data Science for Earth Observation Challenge (2024) for a GIS project supporting SDG 13 (Climate Action). Both are loving Alaska and the MSB!