View Photo(s) of Award Presentation
Project Goal
Helping people live the healthiest lives possible®, Intermountain is committed to improving community health and is widely recognized as a leader in transforming healthcare by using evidence-based best practices to consistently deliver high-quality outcomes at sustainable costs.Business Problem Solved
Since the COVID-19 pandemic, telehealth has become an essential component of healthcare in the U.S. and throughout the world. While there are limitations to what care can be provided by telehealth, there are also common scenarios, such as populations in rural or remote areas, where telehealth is the only way to access specialty care when needed.
Quantifying value for telehealth services is often complex for benefits that are not part of standard financial accounting metrics. GIS analyses helped us develop several program success indicators including patient savings and evaluation of underserved communities. We developed a value model for patient savings based upon driving distance and driving time saved over traditional ‘in-person’ care scenarios. This model is computationally intensive and dependent on availability of driving statistics. The system allowed us to automate previously manual calculations and scale aggregate metrics to much larger populations, across multiple services.
Technology Implemented
ArcGIS Dashboards, ArcGIS Enterprise, ArcGIS Pro, ArcGIS Network Analyst, ArcGIS StreetMap Premium, ESRI Demographics, ArcGIS Notebooks, Arcade, ArcPy
Development Team Biography
Charlie Bassett is a Senior GIS Specialist using spatial data to inform healthcare strategy, assess healthcare access, improve community health, and drive enterprise adoption of GIS.
Joe Dalto is the Manager of TeleHealth Analytics at Intermountain Health. Intermountain’s TeleHealth Analytics team provides data query, analytics, and reporting from EHR and vendor systems used for telehealth. Joe has been with Intermountain for over 25 years.
Julie Martinez, a former neurocritical care nurse turned Quality Improvement Specialist and now a Senior Clinical Outcomes Researcher in Telehealth, transforms healthcare through her expertise in nursing informatics and data-driven innovations.
Paul Sperry is a Data Analyst on the TeleHealth Analytics team at Intermountain Health, providing reporting and analysis for administrators, physicians, nursing Leaders, managers, and quality improvement teams. Paul has been with Intermountain for over 28 years.